Tell us a bit about your professional background.
When the pandemic hit, I switched to tech and software sales from the aviation industry. I was one of the first BDR hires at a software development company where I moved on to become the SDR Team Lead, and later a Marketing Ops Specialist.
What are the top insights that you came across in both inbound and outbound teams?
Outbound is straightforward, you put together leads and reach out to them, but inbound is trickier.
If you've got brand recognition, 40% is the golden inbound success number. This means your marketing team has absolutely pinpointed their target audience and the inbound team is just taking orders like a cashier. But this is nearly impossible.
If you’re converting 20% of your inbound leads, your inbound team is doing absolutely phenomenal and there’s not much they can do more.
But 10% means you should sit down and try to figure out where the blockage may be. There may be a miscommunication somewhere or people who already downloaded ebooks and started trials bounced, and now you’ve got to reel them back in like a normal outbound lead.
If your inbound team isn’t taking the time to go after these prospects and ask the right questions, then your inbound conversion rate could easily drop below 10%.
What are your best tips to improve usage rates during the trial period?
To get more people to use your trial, you should first make sure that each and every one of your salespeople starts and accomplishes the trial. If you don't know what the end result of the trial is, how can you expect your prospects to do so?
There needs to be a finish line - a story or adventure mode where you go from A to Z. And if your entire sales team goes through the trial, they’ll be able to tell you what all the friction points that your prospects are running into.
At the end of the day, your prospects want a tool that would make their jobs easier. If the trial makes things more complicated, they'll just move on.
What do you love to do?
Motorcycling is my thing right now – I started about three or four months ago and it’s been really fulfilling. I also just started a co-op campaign in Baldur's Gate with my wife, that's fun 😃
Give us some fun facts about you?
I was in the Air Force (Special Operations) 10 years ago and I can cut glass!